Frequently Asked Questions

Yes. This is a core area of our practice. We represent clients whose funds are being held by banks, payment processors, exchanges, and custodial platforms. Our approach involves building a documented timeline of the dispute, identifying the contractual and statutory obligations of the holding entity, and pursuing resolution through demand correspondence, regulatory complaints, and, where necessary, litigation.

Yes. Demand letter drafting and delivery is one of our primary services. We prepare formal attorney demand correspondence that identifies the legal basis for your claim, presents the documented facts, specifies the relief sought, and sets a clear deadline for response. Our demand letters are drafted as strategic legal documents designed to produce a result, not generic templates.

The more documentation you can provide, the faster we can assess your matter. Useful documents include: all communications with the opposing party (emails, chats, support tickets), account statements and transaction records, contracts or terms of service, any verification documents you submitted, notes from phone calls, and prior complaints you have filed. If you do not have all of this, that is fine—we can discuss what you have during the consultation.

Yes. We represent individuals and businesses in disputes with cryptocurrency exchanges, digital asset platforms, custodial wallet providers, and related entities. These disputes frequently involve frozen accounts, blocked withdrawals, account closures, and platform terms applied retroactively or selectively. We apply traditional legal frameworks—contract law, consumer protection, unjust enrichment—to the specific circumstances of digital asset disputes.

We have experience with disputes involving offshore-domiciled entities. The approach depends on several factors: whether the entity has a U.S. presence or agent for service of process, whether the entity holds any U.S. licenses or registrations, whether the terms of service specify a U.S. jurisdiction for disputes, and whether regulatory agencies have authority over the entity’s conduct. We evaluate jurisdictional and enforcement options during the initial assessment and advise clients on the most viable approach.

We do both. Our attorneys are experienced litigators admitted to practice in state and federal courts in the District of Columbia, New York, Virginia, and Maryland. We evaluate every matter for pre-suit resolution first because it is often faster and less expensive. But when litigation is warranted—because the opposing party is unresponsive, the amount at stake justifies it, or the claim requires judicial resolution—we file and litigate.

In most cases, we can conduct an initial assessment within a few business days of receiving your inquiry and supporting documents. For urgent matters involving time-sensitive fund holds or imminent deadlines, we make every effort to respond within 24 hours. The speed of the full engagement depends on the complexity of the matter and the volume of documentation involved.

Yes. While our office is in Washington, D.C., we represent clients located throughout the United States. Many of our matters involve companies headquartered in other states or countries, and we file in the jurisdiction best suited to each case. Consultations and ongoing communication are conducted by phone, video, and email. For matters requiring in-court representation in jurisdictions where we are not admitted, we work with local counsel as needed.

During the initial consultation, we discuss the key facts of your dispute, review any documents you have gathered, identify the applicable legal framework, and assess the strength of your position. We then advise you on your options—including whether we believe the matter is one where legal representation would add meaningful value. Consultations are typically conducted by phone or video conference. Submitting an inquiry through our website does not establish an attorney-client relationship.

Our fee structure varies depending on the nature and complexity of the engagement. For demand letter matters, we often work on a flat-fee or fixed-scope basis. For litigation matters, we may work on an hourly, hybrid, or contingency basis depending on the circumstances. We discuss fees transparently during the initial consultation and provide a written engagement letter before any work begins.

After you submit an inquiry through our website, a member of our team will review the information you provided and respond—typically within one to two business days. If your matter falls within our practice areas and appears suitable for engagement, we will schedule a consultation to discuss the details further. Submitting an inquiry does not create an attorney-client relationship or obligate you to retain the firm.